On the basis of

• SMF1042 Basic Economics
• SMF1301 Industry and Business Systems

Expected learning outcomes

The students should after completion of the course:

• Show knowledge of organizational theory to administrative and managerial problems.
• Acquire knowledge, skills and attitudes as a leader, and also be able to recognize all employees participation in the management of an organization.

Topic(s)

Part 1:
Aims and efficiency - organization structure - human, social and cultural relations - power and conflicts - surroundings - motivation and rewards - communication - decision-making processes - learning and organizational development- management - how to study organizations

Part 2:
The myths and reality of the service society - profitability - the service management system - personnel development - the customer as market and co-producer - physical environment and technical remedies - the company’s image - the creation, reproduction and further development of business ideas - price policy - internationalisation - quality, productivity and strategy - diagnosis - culture and philosophy as instruments in management - changing and leadership.

Part 3:
Working Environment and Labour Dispute.

Teaching Methods

Lectures
Group works
Mandatory assignments
Tutoring

Form(s) of Assessment

Written exam, 5 hours

Grading Scale

Alphabetical Scale, A(best) – F (fail)

External/internal examiner

• Internal examiner.
• External examiner is used periodically to evaluate contents, arrangements and the examination system.

Re-sit examination

• Ordinary resit.
• Approved exercises are valid for resit examination.

Examination support

• Laws.

Coursework Requirements

• Exercises.
• Details concerning course requirements will be presented at the beginning of the semester.
• Compulsory participation, minimum 80 %.

Teaching Materials

• Jacobsen, Dag Ingvar og Thorsvik, Jan, Hvordan organisasjoner fungerer, Fagbokforlaget, 3. utgave, ISBN 978-82-450-0517-2.
• Jacobsen, Dag Ingvar og Thorsvik, Jan, Hvordan organisasjoner fungerer - Arbeidsbok og casesamling, Fagbokforlaget, 3. utgave, ISBN 978-82-450-0518-9.
• Normann, Richard, Service Management, Cappelen akademiske forlag, 3. utgave, ISBN 82-02-19835-6.
• Arbeidsrettsavdelingen Næringslivets Hovedorganisasjon (NHO), Arbeidsrett, siste utgave NHOs hjemmeside.
• Laws.