Organizational Management including Labour Laws
2015-2016 - SMF2051 - 10 ECTS

Expected learning outcomes

  • Show knowledge of organizational theory to administrative and managerial problems.
  • Acquire knowledge, skills and attitudes as a leader, and also be able to recognize all employees participation in the management of an organization.


  • Part 1: Aims and efficiency - organization structure - human, social, ethical and cultural relations - power and conflicts - surroundings - motivation and rewards - communication - decision-making processes - learning and organizational development- management - how to study organizations
  • Part 2: The myths and reality of the service society - profitability - the service management system - personnel development - the customer as market and co-producer - physical environment and technical remedies - the company’s image - the creation, reproduction and further development of business ideas - price policy - internationalisation - quality, productivity and strategy - diagnosis - culture and philosophy as instruments in management - changing and leadership.
  • Part 3: Working Environment and Labour Dispute.

Teaching Methods

Group works
Mandatory assignments

Form(s) of Assessment

Written exam, 4 hours

Grading Scale

Alphabetical Scale, A(best) – F (fail)

External/internal examiner

  • External examiner spring 2017.
  • External examiner is used periodically to evaluate contents, arrangements and the examination system.

Re-sit examination

  • Re-sit August 2016
  • Approved exercises are valid for resit examination.

Examination support

  •  C: Specified printed and hand-written support material is allowed. A specific basic calculator is allowed (Laws).

Coursework Requirements

  • Exercises (4 from 5 must be approved). Delivery in groups of 4-5 students. The students are responsible for establishing the groups.
  • Details concerning course requirements will be presented at the beginning of the semester.

Teaching Materials

  • Jacobsen, Dag Ingvar og Thorsvik, Jan, Hvordan organisasjoner fungerer, Fagbokforlaget, 4. utgave, ISBN 978-82-450-1445-7.
  • Jacobsen, Dag Ingvar og Thorsvik, Jan, Hvordan organisasjoner fungerer - Arbeidsbok og casesamling, Fagbokforlaget, 4. utgave, ISBN 978-82-450-1446-4.
  • Normann, Richard, Service Management, Cappelen akademiske forlag, 3. utgave, ISBN 82-02-19835-6.
  • Storeng, Beck og Due Lund, Arbeidsrett, Cappelen akademiske forlag, 8. utgave, ISBN 978-82-02-37415-0.
  • Labour Laws and Labour Agreeements.